We want you to feel comfortable from the moment you step into Flycatcher. Here are a few tips to make sure your first appointment runs smoothly.
Pre-visit prep
If you haven’t already, please remember to complete the intake forms we sent via email. This is your medical history and consent forms. If you choose to complete these forms at Flycatcher, be sure to arrive 10 to 15 minutes early for your appointment.
Mind the time
Please arrive 10 minutes early. This will minimize wait time and maximize face-time with your provider. We’ll conduct a skin analysis as well as take photographs before your treatment (see more about photos below).
Running late
Please notify us if you’re running behind. We may need to shorten your treatment to accommodate for the next scheduled appointment. If more than 15 minutes late we may need to reschedule your appointment. You will not be charged for rescheduling.
Cancellation policy
We understand things happen, so if you need to cancel your appointment please be courteous and notify us as soon as possible so we can adjust our schedule. If notified at least two hours in advance we will not charge you a cancellation fee. However, no-shows (gasp!) and last minute cancellations will be charged a $35 fee.
What to wear
We’re not fussy. Wear whatever you feel comfortable in! Keep in mind, facial piercings should be removed prior to your visit. And no hair products, please, if you’ll be having a hair restoration treatment.
Photography
Photographs of your treatment area are required and we will require consent prior to your appointment. We need these “before” photos for your medical record in order to track your treatment progress. We will also ask for your consent to use your photographs for marketing purposes. This is not required, though we certainly appreciate your willingness to help Flycatcher in this regard.
Payment options and gratuity
We accept all major debit and credit cards as well as CareCredit. We do not accept checks or cryptocurrency. Gratuity for our providers is allowed but not required. It’s totally up to you. We ask that gratuity be added to your payment and not sent directly to the provider through a payment app, like Venmo, for HIPAA compliance purposes.
Refund policy
For retail products, we will offer store credit if you are not satisfied with your purchase.
Management discretion
Flycatcher reserves the right to deny or stop services at the discretion of our providers and/or management team.
